Job Description

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DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer\xe2\x80\x99s location when required/justified.

Responsibilities:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

• Resolve routine in-scope technical incidents independently.
• Work with team members to resolve more complex incidents.

Change Management/ Implementation:

• Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:

• Apply patch and security changes per policy.

Configuration Management:

• Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:

• Understands the company\'s solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

Quality:

• Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:

• Participate in customer and internal projects, including transformation.
• Customer Relationship Management:
• Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:

• Work as part of a team, which may be virtual and/or global.

Education and Experience Required:

• Bachelor\'s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• May hold entry-level certification(s) in work field.
• Typically 0-2 years of relevant experience with Bachelor\'s degree, or 2+ years of relevant experience with 2 year post-high school degree.

Knowledge and Skills:
Typical skills include:

• (developing) understanding of technology in direct responsibility.
• (developing) General understanding of related technologies.
• (developing) Customer Service.
• (developing) Project Management .

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; \xe2\x80\xa2 Extensive resources to support your onboarding and continual development including DXC University \xe2\x80\xa2 DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition \xe2\x80\xa2 We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC \xe2\x80\xa2 More time to do the things you love with flexible leave options, including purchased leave \xe2\x80\xa2 Take time to give back with charitable and emergency services volunteer days \xe2\x80\xa2 Well-being matters to us and our Employee Assistance Program is there to support you and your family How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

DXC Technology