Job Description

:

• Career advancement
• Alexandra Road\xef\xbb\xbf
• Mon to Fri, 8.00am to 6.30pm, Alt Sat 8.00am to 12.00pm

Responsibilities

• Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
• Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
• Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
• Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
• Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
• Negotiate with surveyor / insurance companies to get the best labour charge.
• Prepare accurate accident repair estimate and provide supplementary estimate necessary.
  
• Advise estimated repair cost for work to be done, ask for authorization budget on additional job.
• Communicate with workshop foreman on the repair status, observe promised deadline. Conduct final check on vehicle cleanliness, verify job completion after end control.
  
• Inform customer that the vehicle is ready for collection, the repair cost and collection time.
• Decide appropriate goodwill decision for request that falls under the normal frame work.
• Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
  
• Maintain the Body and Paint reception area neat and tidy.

Requirements

• \xef\xbb\xbf\xef\xbb\xbf\xef\xbb\xbfNTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
• 3 - 5 years of experience as a Motor Claim Advisor with at least 1 year in surveyor position
• Experience in motor trade or in Body and Paint department would be an added advantage
  
• Possess Class 3 license
• Literate in computer skills
• Job Reference: L59XR3R5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd Tel: 6950 9754 EA Registration Number: R22110899 EA License number: 02C4944 EA Personnel: Celeste Wong Xin Yann