Job Description

DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we\'re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we\'re looking for talented people who want to help.You\'ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\'ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you\'ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is looking to hire a highly motivated, best-in-class Infrastructure Delivery Edge Technician to provide hands on support for its Data Center locations.About You:
You are someone who is highly autonomous, very detail oriented and possesses very strong written & verbal communication skills. You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems. You possess strong technical knowledge of fiber optics and networking equipment.You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to meet issues & problems as they arise. You maintain high standards for data center cabling and maintenance. You seek out ways to improve yourself and the processes and systems with which you work.This role involves 60% travel, including international travel. Candidate must be able to accommodate travel requirements.Key job responsibilities
As a Infrastructure Delivery Edge Technician in Amazon, you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations in the Asia Pacific region.The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.Your day job will include (but not limited to):
- Triaging and repairing data center fiber optic cabling/systems and network hardware
- Troubleshooting Network installation and configuration
- Coordinating remote hands for new capacity installations
- Resolving data center facility issues
- Co-ordinating remote hands and eyes for any data center network issues
- Participating in small to mid-size projects creating or expanding data centers
- Building relationships with remote facilities to ensure swift response times to events
- Performing site audits to ensure safety and quality meets standards
- Improving all Operational Processes and Security with each site
- Decommissioning cabling and network hardware as neededA day in the life
Days are typically project planning or on site project execution on that plan. The planning phase will involve obtaining project requirements which would have a standard template to start and then tailor for the specifics of the project. On site work would involve monitoring vendors and configuring networking equipment with support of a remote networking team.About the team
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.Why AWS?
Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture
Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth
We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor\'s Degree (BA or BS) in computer science or management or equivalent experience
- 2+ years of Linux, UNIX administration
- 2+ years experience in triaging and repairing data center fiber optic cabling, systems, and network hardware with proven expertise in troubleshooting network installation and configuration issues.PREFERRED QUALIFICATIONS- Proven ability to manage customer relationships and resolve issues effectively.
- Understanding of distributed and service-oriented architectures.
- Basic understanding of project management principles, with a strong interest in improving project execution.

Amazon