Job Description

Key Responsibilities:

1. Incident and Problem Management:

o Respond to system incidents according to severity levels and meet service

level requirements.

o Handle high-pressure situations, identify problems, and make quick

decisions to resolve issues.

o Adhere to incident management workflows and procedures.

2. Documentation and Reporting:

o Maintain and update system documentation, standard operating procedures

(SOP), guidelines, and daily checklists.

o Provide timely and accurate reports on system performance, capacity

planning, and incident analysis.

3. Collaboration and Coordination:

o Work closely with third-party vendors, telecommunication operators, ISPs,

and other service providers.

o Participate in transition planning and support the onboarding of systems and

services.

4. Compliance and Training:

o Ensure compliance with company policies, information security guidelines,

and health and safety regulations.

Qualifications:

Education: Diploma in Information Technology or a related field. Experience:
Minimum of 1 years of experience in managing system and network infrastructure. (Entry level role)

Minimum of 3 years of experience in managing system and network infrastructure. (senior role)

Certifications:
o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE,

RHCSA).

Only shortlisted candidate will be contacted

Job Type: Contract
Contract length: 12 months

Pay: $4,500.00 - $5,500.00 per month

Work Location: In person