Job Description

Network Provisioning Engineer I

Our Network Provisioning Engineer I is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope:

Applies company policies and procedures to resolve routine issues

Works on problems of limited scope

Receives detailed instructions

Roles and Responsibilities:

Participate in implementation of various software services

Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

Help track milestones and proactively drive any activities that may jeopardize orders from completing on time

Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

Document service requests, escalate as needed, and provide timely and accurate updates

Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers

Expedite and escalate issues when necessary to ensure timely delivery of services

Help prioritize projects, manage and direct activities to deliver connectivity within project schedule

Communicate and collaborate with internal customers, stakeholders and network carriers

Assist with metrics development and operational reporting/reviews

Support planned systems maintenance activity while minimizing impact to services

Read and comprehend vendor specific requirements

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelors degree (B.S/B.A) from four-college or university and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

Builds stable working relationships internally

Follows standard practice and procedures when analyzing situations or data

Knowledge of cable throughput and transit distances

Understanding of telecommunications industry in a switched network provisioning environment

Understand basic telecommunications practices, terminologies, and interfaces

Familiarity with DS1, DS3, and DS0s circuits

Knowledge of Access Server Request (ASR) to local carriers

Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications:

Network Certification

Various coding experience

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Astreya