Job Description

Reporting to the Front Office Manager, takes care of overall operations during the night shift which includes but not limited to:

• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Security with regards to any medical assistance, criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc., to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department.
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc.
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check all public areas and colleague areas for any irregularities and cleanliness
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues
• Ensure all lights in the public areas and sky signs are lit at the appropriate time.
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis.
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Performs any assignment as delegated by the supervisor

Requirements

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as a Duty Manager in luxury hotel is required for this position.

Advertised: 11 Jul 2022 Singapore Standard Time
Applications close: 07 Sep 2022 Singapore Standard Time