About MyRepublic:
Our purpose at MyRepublic is to transform people’s lives by creating a connected world that is
seamless, smart and safe, while innovating the way telcos operate.
MyRepublic is one of the fastest growing digital telco operators in Asia-Pacific. Homegrown in sunny
Singapore, we have operations in Singapore, Australia and New Zealand with a defining difference.
We are the world’s first telecommunications company powered by a proprietary cloud platform who
has pioneered a disruptive operating model with unparalleled efficiency and customer focus.
The engine behind MyRepublic’s success, besides its people, is its next-gen digital platform that
automates and integrates its backend processes, while driving a seamless customer experience.
MyRepublic offers residential broadband, enterprise broadband, home voice, and mobile services.
We are way more than just a telco or an ISP. We exist to transform people’s lives by creating a
connected world that is seamless, smart, and safe while innovating the way telcos operate. We are
the future beyond telcos.
The role:
1. To ensure maximum possible service availability and performance
2. To provision customer network services on core equipment
3. To provide support services for Engineering and other technical teams.
4. To troubleshoot escalation from Tier2 Helpdesk team.
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.
We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along
with ability to multi-task and prioritise work appropriately. We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in
the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our call-out rota providing
24x7 support on our core network and services. Importantly, NOC engineers must have a solid
understanding of MyRepublic's products and processes; they must be eager and quick to learn, be
clear communicators and must be able to use their initiative to tackle a broad range of problems.
How you’ll contribute to MyRepublic’s success
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