Job Description

Job descriptionFull Monitoring of user-end devices, servers, systems, and network devices Trouble ticket reporting and resolution. Provide an escalation point for system-generated events/alerts. First-level Network support checks the physical layer, and check router and Switch status before escalating to 2nd Level Network Support. Comply with established Standard Operating Procedures in response to system alerts and routine tasks. Provide updates (for critical alerts) to our Team Manager/Assistant Team Manager regarding the vendor's active case being worked on. Perform tasks as defined in the NOC shift Report. These tasks include performing backups, checking the status of current jobs, daily checklists, and tape management. Router and Switch / NTP Server Checking and Housekeeping for FTP archive. Ad hoc duties Analyse operational data for network performance, and usage reports for servers. That sends threshold alerts. Demonstrate initiative and provide feedback on existing processes and procedures, assist on long term projects and operational issues as needed Willingness to grow in knowledge and span of responsibility Forms part of Request Fulfilment group specialising in fulfilling certain types of Service Requests (broadly refers to Standard Changes or Pre-Approved Change Request) Responsible to produce breaching and ageing reports for tickets logged by Service Desk Contributes and supports by identifying any gaps or shortcomings in the current processes, procedures and services; proposes or recommends improvements to bridge these gaps Basic diagnosis and provide support to resolve issues related to M365, Active Directory, Windows Operating System Basic know-how and support on Network issues such as Ping, DNS, Traceroute, HTTP, SSLQualifications/Experience/Knowledge . 1-2 Years' experience required in call centre managed services . ITIL Foundation Certification . CISCO CCNA Certification (Will be advantageous) . Strong Call Handling Skills . Familiar with BMC Ticketing System . Able to work 24 x 7 shift work in Singapore OfficeLocation: Henderson RoadDuration: 12 Months ContractSalary: S$3,400 - S$4,300, including Shift and Weekend allowances
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