Job Description

• The NOC engineer is responsible for monitoring, maintaining, and troubleshooting the organization\'s network infrastructure to ensure its optimal performance and availability.
• This role involves actively monitoring network systems, identifying and resolving network issues, coordinating incident response, and implementing network configuration changes.
• Monitor network systems and infrastructure using network monitoring tools to ensure optimal performance and availability.
• Respond to network alerts and notifications, investigate network incidents, and troubleshoot issues to identify root causes.
• Coordinate and collaborate with cross-functional teams to resolve network incidents and minimize network downtime.
• Implement network configuration changes, including device setup, software installations, firmware upgrades, and patch deployments.
• Participate in incident management processes, prioritize incidents based on severity, and ensure timely incident resolution within defined SLAs.
• Maintain accurate and up-to-date documentation of network configurations, incident resolutions, and standard operating procedures.
• Monitor and ensure compliance with network security policies and practices, identify potential security threats, and collaborate with security teams to implement necessary measures.
• Conduct regular network health checks, performance tuning, and capacity planning to proactively identify and address network issues.
• Provide status updates and reports on network performance, uptime, incident statistics, and other relevant metrics to stakeholders.
• Stay updated with emerging network technologies, industry trends, and best practices through continuous learning and professional development.
• Contribute to process improvements within the NOC environment to enhance operational efficiency and service delivery.
• Follow change management procedures and participate in change implementation activities to minimize disruptions and ensure smooth network operations.
• Provide technical support and guidance to other IT teams, as needed, to resolve network-related issues.
• Qualifications and Skills:
• Solid understanding of network protocols, routing, switching, and network security principles.
• Experience with network monitoring tools and technologies.
• Proficiency in network troubleshooting methodologies and tools.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and other network protocols.
• Familiarity with network devices and technologies such as routers, switches, firewalls, load balancers, and wireless networks
• Certifications such as CCNA, CCNP, Network+, or similar are a plus.
• 12 hour shift work alternating between day and night shift