Job Description

COMPANY DESCRIPTION
As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees. At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important. If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further. Grow your career with us today and make a difference.
DESIGNATION : O2O Grocery Operations Team Lead

RESPONSIBILITIES
FairPrice is currently hiring for Scan and Go Team Leads to join the O2O (offline-to-online) Grocery team under the Digital Business organization. The Digital Business organization is responsible for serving the needs of our customers seamlessly across channels and verticals with one Everything Food digital experience. As part of the O2O Grocery team, you will be working with a team of highly motivated professionals across various functions to identify and address customer pain points along their grocery shopping journey using innovative digital solutions. You will be an advocate for FairPrice Scan & Go omnichannel solution, managing a group of part-time Scan & Go Ambassadors. You will play a key role in the O2O Grocery team, being the point of contact for the team to understand what is happening on the ground. Responsibilities

• Manage scheduling for group of Scan & Go Ambassadors and Verification Attendants
• Provide on the job training to Scan & Go Ambassadors and Verification Attendants
• Advocate and convert in-store customers to use Scan & Go
• Support Scan & Go Verification Attendants to assist customers in verifying their purchases at the Scan & Go kiosks, especially during peak hours
• Answer customer queries on the use of Scan & Go in the store
• Feedback customer experience to Scan & Go team
• Regular checks to ensure that Scan & Go processes and product are working as expected in stores

• Diploma Holder or 3 to 5 years of relevant working experience in a retail environment
• Possess leadership qualities: lead by example, train and coach team
• Customer focused
• Tech savvy & comfortable working with different phones
• Outspoken and willing to approach customers, train new ambassadors

• 5-day work week
• Able to work on rotating shifts, weekends and public holidays
• Willing to travel from store to store