Job Description

Requisition Number: 88669 Tech Hub offers Advanced Level 2 technical support, just like End Users received when they worked from an office. Through scheduled appointments, our client’s employees receive a white glove approach to technical support across any of these workplace models: Remote, Hybrid, Onsite. Candidate must possess experience supporting Large Enterprise environments spanning Microsoft Windows, Mac OS, and network connectivity devices (Edge Routers). Candidate must have proven problem determination skills as well as superior customer service skills
What you’ll do at Insight

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  The TechHub Analyst will be responsible for providing real-time response to client issues.
• Ensure appointment times are monitored closely to ensure resolution in a timely manner.
• Analyzes and gathers relevant information that might assist resolution of the issue.
• Performs troubleshooting and issue resolution.
• Conducts research on complex cases and validates cases for escalation to L3 team.
• Creates tracks and updates open cases.
• Maintains communication and cooperation with the teams.
• Contributes to knowledge base initiatives.
• Other duties as assigned.
• Reports directly to US manager.

What you’ll need to join Insight
General Requirements:

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  At least 5 years of experience in Office 365 support, administration, client handling, ticket management, remote troubleshooting, service desk and other related experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Completely fluent in verbal and written English communication.
• Able to successfully manage multiple priorities.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.

Technical Requirements:

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  Strong knowledge of Office 365 and Microsoft Windows 10/11 operating systems.
• Experience with Cloud Computing.
• Familiarity with ITSM concepts and experience with ticketing system (preferably ServiceNow).
• Experience working with remote access tools and understanding of security protocols compliance.
• Familiarization of/and experience with Windows 10/11 operating systems and Microsoft Office suite.
• Provide remote support to users with Windows, MacOS laptops as well as Apple iOS and Android phones
• Remote support to users as needed
• Hardware Supported: Multiple vendor windows laptops, Apple Macbook, Apple iPhones/iPads, Network edge devices (wireless routers – multiple vendors)

Preferred

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  Industry recognized certifications: Microsoft technology certificates, others.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.