Job Description

About the role CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia\xe2\x80\x99s leading financial gateway, providing well researched and in-depth analysis of financial products.

You will be responsible for servicing customers via omni channels, handling and troubleshooting client account matters and managing client caseloads.

Job Responsibilities The incumbent will be placed into responsibilities according to their past working/relevant experience:

• Provide excellent service experience to external/internal customers through phone or other communication channels.
• Provide one-stop enquiry line for clients on our products and services.
• Provide technical-related support for online trading system.
• Handle and escalate clients\xe2\x80\x99 feedback and complaints.
• Compile and collate feedback from clients.
• Provide liaison with other departments to assist clients.
• Adhere to the service level targets, and any other duties as defined/assigned by Manager.
• Log all calls conscientiously for effective follow-up.
• Provide call statistics and reports for management\xe2\x80\x99s information.
• Recommend improvements in operational procedures, workflow, products or services, and base on clients\xe2\x80\x99 feedback to ensure constant enhancement of service levels and efficiency.
• Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time.
  

Job Requirements To thrive and be successful in this role, you must have / be:

• Minimum Diploma/GCE "A" Levels.
• Customer focused and able to provide a high standard of client service.
• Ability to take ownership of client enquiries and possess a "go above and beyond" attitude.
• Excellent verbal and written communications skills.
• Working experience in a similar capacity will be an advantage.
• Proficient in handling difficult situations and resolving complaints.