Job Description

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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units. Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
Change Management & Enhancement - Financial Solutions Intermediate Analyst
The Global Process & Stakeholder Management (GPSM) function within Finance Risk Shared Services (FRSS) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results.
The analyst will be responsible to handle the end to end delivery of critical transformational initiatives related to system enhancements and integration linked to consent order, CAP, regulatory requirements, IMRs, etc. The analyst is expected to support all applications covered in the FRSS Change Management & Enhancement group.
The person needs to be a leader on the team with substantial professional experience, can coordinate deliverables across different areas/functions, communicates well with senior management and is a self-starter (i.e. takes the initiative and does not require much supervision). The person will need to be fully focused on Implementation but should assist in troubleshooting Production issues and/or providing coverage (if other responsibilities permit)
Core Responsibilities:
Provide updates/metrics relating to functionality validation, errors and associated workarounds suggestions for daily tracking and reporting of testing activities
Participate in issue management process, ensuring that all issues/defects are communicated to all stakeholdrs for both strategic and tactical resolution handling
Liaise with Business/Region, Sources, GFT, other FRSS groups to resolve identified showstopper or critical issues before migration to Production
Participate on calls with other partner groups to provide update on current UAT activities, review calendar and ensure alignment of testing dates to meet target deployment
Drive communication with the technology teams to ensure each requirement has adequate test coverage ensuring a thorough change validation
Work with the application requirements lead in ensuring that fundamental test strategies/plan, design and scripts are documented, consistent with both BRD and FRD and agreed with key stakeholders and data consumers, if applicable
Participate in various UAT calls to provide regular updates and highlight requirements to deliver according to target, and obtain necessary approvals required for production migration
Work with various production teams supporting each application involve in the change to provide all information required to enable smooth operational process
Deliver complete documentation of functionality validation or data analysis required every cycle with respect to change management and enhancement governance and risk and control requirements
Provide walkthrough/brownbag sessions to stakeholders, operations groups, downstream consumers for every change supported to ensure proper handoff to production
Participate in post -production migration validation in coordination with Production team and UAT support team
Help ensure coordination between partner systems; ensure all test plans are shared and communicated so application testing between all is harmonious; manage project change with respect
Manage required communications to key stakeholders, operations groups and application data consumers as part of Change Management process
Provide and implement ideas for process re-engineering
Critical Competencies:
5+ years relevant work experience in large financial services, consulting, shared services' operations related or similar industry.
With basic understanding of financial and regulatory reporting is preferred.
Has experience on Software Development Life cycle in the area of Change Management for Data Warehousing, finance and risk related systems.
Strong and demonstrated implementation and project management, leadership and execution skills.
Good written and oral communication, influencing and presentation skills - must be able to present and influence across organization level and functions.
Aptitude to translate strategy into execution in a complex and cross-functional organization.
A self-starter with ability to independently manage work and drive multiple deliverables concurrently.
Knowledge of Citi's financial and risk systems, financial and regulatory reporting processes and organization is preferred.
Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs.
Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
High proficiency in MS Office Products (Excel, Word, PowerPoint).
High caliber team player with good judgment, flexibility and productivity with good track record in establishing partnership and team work.
Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment.
Forward looking with ability to mitigate and overcome any challenging roadblocks. Must have "can do" attitude.
Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization.
Self-starter and with demonstrated leadership skill.
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi .
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Job Family Group: Finance
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Job Family: Fin Solutions Dsgn & Implement
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Time Type: Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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