Job Description

We are seeking a highly motivated and detail-oriented

Officer, Property Operations Support

to play a key role in ensuring the smooth coordination of daily operational activities across various departments, including Front Office, Housekeeping, Engineering, and Sales/Reservations. This is a hands-on support role suited for someone who is detail-oriented, proactive, and committed to delivering service excellence. The successful candidate will assist in administrative functions, coordination tasks, and operational follow-ups to support overall efficiency and guest satisfaction.

Operational Coordination

Provide day-to-day support to the Operations team to ensure smooth execution of residence activities. Coordinate interdepartmental communication to facilitate timely completion of service requests, maintenance tasks, and housekeeping schedules. Assist in tracking and following up on guest requests and feedback to ensure service recovery or resolution.

Administrative Support

Prepare and update operational reports, staff duty rosters, logs, checklists, and internal documents. Assist with data reconciliation, data entry, filing, and documentation related to departmental performance and guest services. Maintain inventory records and assist in the ordering of supplies as needed.

Guest Service Support

Provide on-ground support for F&B operations, VIP arrivals, in-house guest needs, or during peak check-in/out periods. Handle basic guest inquiries or complaints professionally, escalating complex issues to supervisors or managers. Assist with quality checks on rooms, facilities, and public areas to ensure they meet Fraser standards.

System & Reporting

Use the Property Management System (e.g., Opera or Protel) to retrieve or input relevant guest and operational data. Generate reports to support operational decision-making and performance tracking. Any other duties as assigned by Operations Manager, Cluster General Manager and owner's representative.

Requirements

Minimum GCE 'O' Level or Diploma in Hospitality or Business Administration (preferred). 3-4 years of experience in hospitality, operations, or administrative support roles. Fresh graduates with strong interest in hotel operations are welcome to apply. This role is also well-suited for professionals re-entering the workforce, including returning mothers. Good communication and interpersonal skills. Strong sense of responsibility, organization, and attention to detail. Able to work independently and as part of a team in a fast-paced environment. * Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with hotel PMS is an advantage.