Job Description

Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Citi Wheels, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as well as other Business Partner Services. This position will execute and provide operations support to activities across products and countries for the APAC Region, following a centralized hub model, and reports to the APAC BTSS Business Office Head. The staff will partner with the BTSS Country/Cluster/Product Leads to ensure full alignment and deliver minimum operating standards. This role is primarily a Production and Operations role processing transactions and delivering services within BTSS. Key Responsibilities: Responsibilities include successful and timely completion of the following: Vendor Onboarding:

• Work closely with Resource Management Organization (RMO) in sourcing and selection of vendors (Benchmarking/Scoring Criteria)
• Perform the Third Party Risk Assessment utilizing the Third Party Risk Assessment (TP RAP) tool
• Contract Renewal – Review clauses in contract
• Review vendor Service Level Agreement (SLA) in Work Orders

Governance Management:

• Management of the third party performing the service to Citi (Business Activity Owner and Business Activity Owner support)
• Perform Annual Due Diligence, Third Party Information Security Assessment (TPISA), etc.
• Gap Management from Third Party Risk Assessments (TP-RAPs)
• Vendor Review – Monthly/Quarterly business review (SLA/KPI/KRI)
• Ensuring all management information / metrics (volume, quality & efficiency) and controls reporting is completed within the required timeframes

Billing and Invoicing:

• Review invoices to ensure accuracy
• Raise purchase orders (POs)
• Invoice Processing
• Process allocation of charges to businesses

Help/Support:

• Handle requests, queries, entitlements, etc., appropriately (via email, ServiceNow or BTSS utilized platform).

Metrics Reporting

• Provide timely, relevant and accurate reporting & analysis of monthly transactions (volume, quality & efficiency)
• Report any inconsistencies or improprieties noted during the review, identify primary drivers for gaps and variances observed.

• Provide analytical insights and recommend solutions or management actions to improve performance, resolve issues and/or mitigate identified risks

Qualifications:

• Degree in Business Administration or demonstrated ability to meet the job requirements through comparable work experience
• Administrative or operational support experience in a corporate, service-oriented environment
• High proficiency of Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.). Power BI expertise would be an advantage
• Background in Third Party Management/Vendor Management highly desirable
• Good understanding of the BTSS / CSS organization structure

Skills:

• Motivational fit – willingness to work in a shared services team
• Fluent in English and communicates effectively (written & verbal)
• Effective presentation skills including presenting at cross functional forums
• Strong interpersonal skills
• Client-focused for exemplary customer service
• Strong sense of ownership, accountability, proactiveness, and risk awareness.
• Ability to identify and implement process efficiencies and improvement
• Exceptional organizational, analytical, planning & execution skills
• Able to handle high volume of work & adaptable to change
• Able to plan and manage own time, works with minimal supervision
• Able to rapidly learn technical and business techniques and knowledge
• Mature and with strong attention to detail and focus on quality and accuracy
• Logical, analytical & rationale
• Strong problem-solving skills
• Documentation and organizational skills
• Strong team player, willing to learn and share experience with other team members
• Positive attitude and leadership strength
• Willing to work long hours

- Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting