This position will work directly with customers to help them onboard the company\'s Commerce products. This position will work closely with sales teams to ensure clients successfully complete steps required to try the company\'s products.
Job Responsibilities:
Own the onboarding process of clients onboarding to the company\'s ecommerce products in coordination with internal teams supporting workflows with sales and operations teams
Monitor and troubleshoot the progress of customers and communicate blockers to the necessary parties
Triage incoming requests, utilizing technology, superior customer service and understanding; Must be able to respond within a timely manner and working 1:1 in real time
Gather learnings and insights for: 1) internal teams to help the company further develop and evolve its products, and 2) advertising partners to help them achieve their marketing objectives
Actively participate, collaborate, and add value to weekly training and operational meetings, including quickly implementing new practices
Identify tool and process efficiency gains with analytical perspective
Act as escalation point for clients/customers
Your Background
The ideal candidate will have a strong background in customer service, have an understanding of ecommerce, and the ability to manage multiple clients and projects.
Professional written and spoken communication skills in both English and business Mandarin (since the role will be covering Greater China region)
Attention to detail, customer service skills and interpersonal skills
Strong ability to work independently and manage one\'s time
Strong ability to accurately document and record customer/client information
Strong ability to partner with other cross-functional teams
Strong leadership and mentoring skills necessary to provide support and constructive performance feedback
Proven ability to manage multiple projects and work in a high-performance team environment
Previous tech experience a plus
Previous experience with Shopify or ecommerce a plus
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.