Job Description

Key Responsibilities

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Operations & Workforce Management

Oversee the daily deployment of workers across multiple client sites. Ensure timely scheduling, allocation, and replacement of workers to meet client requirements. Supervise lorry scheduling, transport planning, and dormitory occupancy.

System Development & Process Improvement

Develop and implement

structured systems

for tracking manpower, site allocation, lorry movement, expenses, and client billing. Standardize processes across operations to reduce errors, improve efficiency, and ensure accountability. Introduce reporting tools (Excel, Google Forms, dashboards) for real-time updates and decision-making.

Client & Stakeholder Management

Act as the primary point of contact for clients, ensuring manpower needs are fulfilled on time. Handle client requests, complaints, and negotiations with professionalism. Build long-term partnerships and contribute to client retention and growth.

Team & Leadership

Lead and mentor supervisors, coordinators, and drivers to maintain discipline and performance standards. Foster a culture of accountability, teamwork, and continuous improvement.

Strategic & Business Growth

Work closely with management to identify new business opportunities and expand client base. Forecast manpower demand and prepare for scaling workforce operations. Contribute to budgeting, cost control, and financial efficiency in operations.

Requirements

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Proven experience in

operations management

, preferably in

manpower supply / construction / logistics / engineering industries

. Strong leadership and problem-solving skills with the ability to handle high-pressure situations. Solid understanding of MOM regulations and compliance requirements. Tech-savvy with experience using Excel, Google Workspace, or other digital tracking tools. Excellent communication and negotiation skills (English required; additional languages a plus). Class 3 driving license is an advantage.

Why Join Us?

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Be a

key driver

in shaping and implementing efficient systems. Opportunity to grow into a

Senior Operations Manager

role as the company scales. Dynamic work environment with both office and site exposure. * Attractive package with allowances (transport/accommodation) available.