Job Description

The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

Job Title: Operational Excellence Transformation Manager, Singapore

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About Dentsu

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsus agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsus agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands Carat, dentsu X, iProspect, Dentsu Creative, and Merkle as well as through Dentsu Japan Network companies, including Dentsu Inc., the worlds largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Job description

• Facilitate projects and initiatives with multiple stakeholders including senior executives, peers, across multiple functions.
• Monitor progress and ensure consistent and clear communication in ensuring that project(s) are progressing in a timely manner with any necessary support required for action items from origination to execution.
• Exposure to workforce planning (pyramids, utilisation improvement, improving SCR, operating rhythm for a cluster e.g., COE build to optimise cost & service delivery)
• Ability to identify and drive improvements to service delivery through enhancing process and data across the Lead to Cash lifecycle, monitor report and action planning towards improvement,
• Ability to build relationships and communicate effectively while maintaining accountability with key stakeholders.
• Ability to analyse business requirements provided by regional and local teams and bringing together cross-functional needs into the overall design and implementation.
• Ensure that proper business requirements are given during project cycles and act as a business partner for the IT development teams ensuring that specifications, development, testing phase and final validation by business units are complete before project go live.

Requirements

• Bachelors / masters degree, preferably in Business, Operations, Finance related
• Preferably with 5-9 years\' experience or exposure to:
• Industry: Project Management , Digital - platforms, Media - Planning and Buying Functions. e-commerce, technology, finance operations,
• Ability to work independently and be adaptable in a dynamic fast-paced environment.
• Strong presentation, communication and interpersonal skills
• Results and detail oriented to generate insights with a strong emphasis on problem solving.

Essential qualities

• Stakeholder management and communication to engage with cross-functional teams.
• Proven experience working in complex business change. Understanding business profitability drivers, defining statements of work, drawing and refining process maps.
• An aptitude for working with technical experts. You should be comfortable dealing in both business and technology requirements.
• A strong understanding of operational process. Strategy is important, but a focus on execution is what will set you apart from other candidates.
• Strong communication skills: an intuition, as well as methodology, for helping a diverse group understand what needs to be done and when.
• Strong attention to detail and the curiosity to ask why a number is right or wrong.
• Articulate in explaining technical concepts in simple terms.
• Calm when faced with multiple tasks; able to prioritise and deliver on time.
• Willingness to pick up and run with projects across a broad range of business challenges.
• An ambition for personal development; the appetite to define your own career path.
• A disposition towards solutions, not problems
• Understand how we add value to our clients business.

Additional skills

• High Proficiency in MS Office (excel, Project, Planner, Visio)
• Knowledge of low-code, drag-and-drop tools like Power Automate, VBA to build automated processes is a plus.
• Exposure and working knowledge of AI Tools a plus.
• Exposure and working knowledge of RPA Tools is a plus.

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good

Inclusion and Diversity

Were proud to be different and that starts with our people. We believe in equal opportunities for everyone. We wont define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. Thats what we care about.

So, whether youre joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

*Please include an updated CV in your application.

**We regret that only short-listed candidates will be notified.

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Location: Singapore

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent

Dentsu International