Job Description

Operations Admin Executive for Sterra

For this role, you will be joining our team Sterra, one of the leading Home Appliances brands in Singapore, www.Sterra.sg. Sterra is a homegrown brand set out to improve the lives of people at home. We believe everyone deserves a high quality of life at home through convenience, health and comfort. We take pride in our excellence in product quality, design, customer service and achieving all these at affordable prices to our customers.

Our Vision: To improve the lives of everyone by having a Sterra product in every home.
Our Mission: To create high-quality, functional, sleek, and minimalistic home products at revolutionary prices, and become every home\xe2\x80\x99s partners.

Responsibilities & Duties:

• Provide assistance to the Operations Manager.
• Manage the scheduling of customers orders on a timely manner.
• Manage customers\' after sales enquiries and provide the best customer experience.
• Liaise with 3PL Warehouses for storage and deliveries.
• Liaise with 3PL couriers logistic partners and in-house technician team to deliver customer orders in a timely manner.
• Perform admin duties, filing, data entry, record keeping.
• Keeping track of inventory records and manage inventory inbound and outbound to make sure inventory accuracy.
• Work closely with the customer service department to provide the best customer experience for customers.
• Finding creative solutions to solve day to day operations challenge and to crush obstacles.
• Any other ad-hoc tasks or projects.
  

Qualifications and skills required:

• Diploma / Degree Holder in Supply Chain Management or equivalent.
• Hands on and great sense of job ownership.
• Customer oriented, and positive work attitude.
• Motivated and willing to learn.
• Team player with great adaptability.
• Able to work under pressure to meet deadlines.
• Flexible and adapt to work in an exciting start up environment.
• Candidates with customer service background required .
• Basic command of English and Chinese.
• Experience working in e-commerce will be a plus.
• 3 years experience in order scheduling and meeting customer orders and using order management systems.
  

Working schedule: 5.5 days per week (including one weekend)
Location: 8 Pandan Crescent.

**Only shortlisted will be notified.

We are excited to work with you!