Job Description

JOB TITLE: OPERATIONS ADMIN EXECUTIVE Job Responsibilities: * Provide quality service to guests' requests efficiently and provide hospitality experience during their check-in/check-out. * Perfo JOB TITLE: OPERATIONS ADMIN EXECUTIVE Job Responsibilities: Provide quality service to guests' requests efficiently and provide hospitality experience during their check-in/check-out. Perform administrative tasks including keeping record of the contracts and agreements, maintain Operations documentations, assist in monthly billing, invoicing and payment, etc. Manage the frontdesk and attend to guest's enquiry and feedbacks. To monitor closely the day-to-day functionality of the facilities and provide support to the Operations in liaising with contractors, maintenance and housekeeping team on operations matters when necessary. Prompt attention to guest feedbacks/requests, collection of rental payments, issuance of receipts/proof of residency letters, handover/takeover formalities, etc., and to provide good customer service experience for the guests. Coordinate with tenants for special requests/appeals eg. Pre-termination request, replacement request, etc., in accordance with Company's policy and SOP. Documentation management of in-house, incoming tenants eg. Tenant background check, collection of tenant particulars, Tenancy Agreement filing, Security Deposit, etc. Liaise with the Marketing team and consolidate the Weekly Sales Report Maintain the data in the Ibase (system) and automation of operational documents Monitor monthly arrears and establish communications with tenants to ensure the payments are made promptly Generate, analyse weekly ageing reports and execute the credit control actions for any outstanding payments, including issuance of late fee credit note. Present and escalate the necessary credit control issues to the Management in the monthly meeting Liaise with Companies and Finance in issuing monthly invoices Organize and issuance of the statement of account to the Coliwoo tenants on a monthly basis Inventory management and keep record of office supplies Perform any other ad-hoc assignments as assigned from time to time. Job Requirements: Minimum GCE `O' Level or Diploma level With 2-3 years of experience in customer service and/or administrative fields. Experience in hospitality background would be an advantage. Excellent communication skills and customer service-oriented attitude. Quick-witted, initiatives, good team player and able to multi-task. Result driven and able to work independently in a fast-paced environment. Able to commit on 5.5 working days: Monday to Friday: 10am to 7pm Saturday: 10am to 2pm