Job Description

Responsibilities: This role will be responsible for a variety of data center functions, including:

• Assist with incident, change, and problem management
• Manage Data Centre inventories – equipment, testers, consumables, etc.
• Fault troubleshooting and rectification
• Support Planned Activities such as network / facilities upgrade, new installation
• Maintain documentation / records, procedures and communication
• Manage & Supervise subcontractors and third-party vendors
• Project Management for special network & facilities implementation
• Compliance with standards of Data Center – PCI-DSS & ISO27001
• Implement physical security access control
• Handle customers’ requirement such as delivery acceptance, remote hand supports, etc.
• Handle customers’ order such as provisioning of cages, racks and cross connects
• Monitor and supervise data centre facilities maintenance
• Review and improve operational processes
• Able to perform day and night shift duty
• Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution
• Work closely with various departments such as DC Engineering, Sales and Finance
• Work closely with colocation clients to ensure their remote hand requests are carried out & met
• Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met

• Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline
• 2 - 4 years’ experience in Data Centers or similar environment experience.
• Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system).
• Knowledge of PCI-DSS & ISO 27001
• Relevant network certifications (e.g. CCNA, CCNP)
• Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives
• Knowledge of test equipment such as circuit tester, Optical Power Meter etc.
• Knowledge in using Data Center Infrastructure Management Systems & Building Management System
• Project & Inventories Management
• Strong process, procedural, analytical and problem-solving skills
• Good customer facing skills
• Able to works shifts and under minimum supervision
• Able to work independently and under stress
• Excellent interpersonal, influencing and negotiation skills.
• Excellent written and verbal skills required