Operations Executive (logistics) (l11818)

Singapore, Singapore

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Key Duties, Roles & Responsibilities:

Act as the main contact for customer inquiries, oversee job file creation, and prepare all required documentation for both customer submissions and internal record-keeping.
Provide prompt responses to customer inquiries and deliver freight quotations within the specified time frame.
Support the Operations Department and Manager on special projects and offer backup assistance to the Customer Service team as needed.
Attend to import and export shipment process and documentation preparation
Prepares full set of shipping documentations such as packing lists, invoice and certificate of origin
Monitor shipments\' departure and arrival
Declare and apply custom permit related documents
Coordinating Shipment and Delivery orders
Liaising closely with various forwarders for shipment confirmation and shipment arrangements
Liaise with customer/suppliers on shipment of orders
Follow-up and advise customers on shipment status
Able to resolve customer complaints in professional manner

Requirements:

Diploma or Degree holders, preferably and specialized in Logistics, Supply Chain, or equivalent
Knowledge of Freight Forwarding and Logistics is a plus.
Understanding of customer service principles and practices.
Familiarity with relevant computer software applications.
Proficiency in English communication skills.

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