Job Description

Operations Executive

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WhyQ Pte Ltd

Location: Singapore (Mix of in-office and on-ground work)


Reporting to: Operations Manager

Job Summary:

The Operations Executive is responsible for the smooth and efficient running of day-to-day operations. You will be the key link between the company's founders, its merchants, clients, and a team of on-the-ground delivery personnel. This role requires a proactive approach to problem-solving, strong leadership skills, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

Oversee and manage a team of delivery personnel, ensuring they meet operational standards and key performance indicators (KPIs). Conduct regular check-ins and provide support to the delivery team to resolve issues on the ground. Implement and enforce operational procedures and policies to ensure efficiency and safety. Act as the primary point of contact for merchants and clients, building and maintaining strong relationships. Meet with merchants to ensure smooth collaboration and address any operational challenges. Engage with clients to understand their needs and ensure a high level of satisfaction. Keep clients updated daily on their operational status. Monitor and analyze operational data to identify areas for improvement in logistics, delivery routes, and overall workflow. Develop and implement strategies to enhance efficiency, reduce costs, and improve service quality. Handle day-to-day operational issues and provide effective and timely solutions. Prepare and present regular reports on operational performance to the founders. Ensure seamless communication between all stakeholders, from the founders to the delivery team.

Requirements:

Proven experience in an operations-related role, preferably within the logistics or food and beverage industry. Strong leadership and team management skills.1 Excellent communication and interpersonal skills, with the ability to build rapport with people at all levels. A resourceful and proactive problem-solver who can think on their feet. Ability to work independently and manage multiple tasks effectively. * Proficient in using technology and data to inform decisions.