Job Description

Are you a detail-oriented professional with a passion for efficiency and problem-solving?


We're looking for an enthusiastic

Operations Executive

to be a key part of our growing team!

What We're Looking For:

Strong organizational and analytical skills Excellent communication and teamwork abilities Proactive mindset with a drive to make things happen Someone who stays in the North area and able to start work early Possess a class 3 driving license is with an added advantage Preferably someone with minimum 2 years working experience and with a diploma in Business Administration or Operations field preferred
The Operations Executive plays a key role in ensuring that the school transportation system runs safely, efficiently and reliably. This position oversees the day-to-day logistics of bus operations, manages drivers and routes and ensures compliance within our clients and the school community.

Key Responsibilities

1. Route Planning and Optimization


Continuously review and optimize routes to minimize travel time and improve cost efficiency. Adjust routes proactively based on traffic, road closures, or changes in student enrollment. Analyze GPS data and performance metrics to refine route planning.


2. Fleet Management


Ensure all buses are maintained in proper working condition and meet safety inspection requirements. Oversee vehicle allocation for daily and ad-hoc routes to ensure fleet adequacy. Monitor performance and coordinate maintenance to maintain optimal operational readiness.


3. Safety and Compliance


Implement and enforce all safety protocols for students and bus crew. Verify that all drivers hold valid licenses, certifications, and have completed required training. Conduct regular safety audits, refresher training, and emergency response drills. Investigate incidents or complaints promptly and implement corrective measures.


4. Driver and Crew Management


Supervise and support school bus drivers and bus monitors to ensure professionalism, safety, and punctuality. Reinforce adherence to internal SOPs and road safety regulations. Encourage accountability and continuous improvement through coaching and feedback.


5. Student Safety and Behavior Management


Ensure clear communication of bus safety rules to students. Oversee discipline reporting through the Green Form system and follow up with relevant parties. Support bus monitors in managing student behavior appropriately.


6. Technology and Data Management


Utilize GPS and transportation management systems to monitor real-time bus movement. Track punctuality and performance at various route checkpoints. Use data insights to drive route optimization and incident prevention.


7. Emergency and Contingency Response


Follow established emergency procedures for accidents, breakdowns, and severe weather. Coordinate response, documentation, and reporting for all incidents. Ensure timely communication with parents, the school, and management during disruptions.


8. Daily Bus Operations


Oversee smooth and timely daily arrival and dismissal operations. Manage traffic flow with school security. Resolve operational issues promptly on-site. Manage scheduling and dispatch of ASA buses. Ensure accurate attendance and safe student drop-offs.


9. Address Change Management


Review updates on address change requests. Verify new addresses for safety, accessibility, and route efficiency. Maintain an up-to-date log and ensure timely implementation.


10. Ad-Hoc and Field Trip Bus Requests


Receive, log, and verify details of all ad-hoc bus bookings. Allocate buses, drivers, and attendants according to availability and requirements. Communicate booking confirmations, updates, or constraints promptly. Maintain detailed documentation for audit and billing purposes. Provide ground support during school events, ensuring punctuality and problem resolution.


11. Compliance & Documentation


Ensure all vehicles have valid inspections and insurance. * Maintain accurate operational records and audit-ready documentation.