Job Description

Job Summary:

The Operations Manager oversees the daily operations and overall performance of the F&B outlets to ensure smooth workflow, excellent service standards, cost efficiency, and profitability. This role is responsible for managing teams, implementing operational strategies, maintaining quality control, and driving business growth across all outlets.

Key Responsibilities:

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1. Operational Management

Oversee daily F&B operations across all outlets to ensure efficiency and consistency. Implement and monitor standard operating procedures (SOPs) for service, hygiene, and food safety. Ensure compliance with licensing, safety, and hygiene regulations (SFA, NEA, etc.). Conduct regular site inspections to ensure outlets are well-maintained and operations are smooth.
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2. Financial Performance

Monitor and manage outlet performance, including sales, food cost, and labor cost targets. Analyze financial and operational reports to identify areas for improvement. Prepare budgets and forecasts; develop strategies to maximize revenue and minimize expenses. Oversee inventory control, purchasing, and supplier management to ensure cost efficiency.
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3. Team Leadership & Development

Lead, train, and motivate outlet managers, kitchen, bar and service teams to achieve business goals. Conduct regular meetings and performance reviews with outlet teams. Foster a positive and professional work environment that encourages teamwork and accountability. Plan manpower schedules to ensure optimal staffing levels across outlets.
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4. Customer Experience & Quality Assurance

Ensure consistent delivery of high-quality food and service in line with brand standards. Handle escalated customer feedback and resolve operational issues promptly. Develop and implement initiatives to improve guest satisfaction and loyalty.
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5. Strategic Planning & Growth

Work closely with management on new outlet openings, menu development, and marketing activities. Identify opportunities for process improvement and operational innovation. Support business expansion and ensure smooth onboarding of new locations or concepts.

Requirements:

Diploma or Degree in Hospitality Management, Business Administration, or related field. Minimum

5 years of experience

in F&B operations, with at least

2 years in a managerial role

. Strong leadership, organizational, and problem-solving skills. Sound knowledge of F&B cost control, purchasing, and operational systems. Excellent communication and interpersonal abilities. Able to work flexible hours, including weekends and public holidays when required.

Work Environment & Benefits:

Competitive salary with performance-based bonuses. Staff meals and discounts across outlets. Career advancement opportunities within a growing F&B group. * Supportive management team and positive workplace culture.