Job Description

Location Singapore, Central Singapore

Planning Area
QUEENSTOWN

Job Type
Full Time

Salary
$5,000 - $7,000 Per Month

Date Posted
2 hours ago

Expiry Date
19-Aug-2022
Additional Details


Job ID
318499

Job Views
1

Roles & Responsibilities Responsibilities

• develop initiatives on store operations strategic processes with measurable and sustainable results which include increasing seat turn, achieving sales growth and enhancing customer satisfaction
• formulate project plans and assess strengths and weakness upon completion and apply learning points to new initiatives
• develop store operations improvement procedures and streamline processes to improve efficiency
• perform workflow analysis and recommend improvements where required
• enforce store operations compliance towards queue system, point-of-sales system, production contact system
• identify issues related to business processes including risk assessment and develop plans to resolve
• implement audit and control policies and procedures
• identify potential risks in audit areas and prepare the work plan and initiate corrective actions on audit findings
• facilitate and execute day-to-day store operations administrative function
• lead store operations enhancement projects for new and existing businesses including cross-functional project teams
• work with Marketing team on customers engagement initiatives and membership promotions
• implement customer value proposition programme for monitoring customers service and product quality satisfaction
• partner with Information Technology team to provide up-to-date data for system migration and development

Requirements

• degree/diploma
• at least 10 years of relevant working experience in the service industry (experience in food and beverage, catering and/or hospitality industry will be an added advantage)
• proficient in MS office applications
• effectively bilingual in English and Mandarin (to liaise with Mandarin speaking associates)
• customer-centric with excellent communication skills
• resourceful and organised
• ability to work in a fast-paced environment

Work location/environment

• Buona Vista
• 5 days per week

Tags
operations services manager operations services manager