Job Description

eToro is the world\xe2\x80\x99s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients\xe2\x80\x99 interest in mind.

eToro\xe2\x80\x99s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join us and enjoy a professional, rewarding job atmosphere at a company that puts emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.

Does this sound like you\xe2\x80\xa6?

• You love learning and working as part of a team
• You are passionate and curious about financial trading and problem solving
• You are passionate about operational excellence
• You enjoy being part of group projects and forming incredible relationships
• You love fixing problems and you have excellent attention to detail

Responsibilities:

• Processing and monitoring clients\xe2\x80\x99 deposits/cash outs
• Downloading and preparation of daily wire transfers
• Monitoring and reconciling data between payment providers and internal systems
• Initiating and handling tickets regarding communication with clients for any deposit request / issue.
• Handling payment rejections.
• Working in accordance with internal policies and procedures and Improving operational processes.
• Managing a good communication with other internal departments
• Weekly and monthly reporting to Management.
• Handling direct communication with clients via calls and emails on any deposit/cash out issues/requests.
• Conducting daily monitoring of processes to ensure efficiency.
• Providing active support to the team by addressing their daily queries and concerns.
• Taking charge of managing and coordinating urgent issues, responding promptly to critical situations.

Sub Department:
BackOffice

• Experience in back office and CRM systems.
• Experience in Banking / understanding of money flows.
• Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling.
• Good knowledge of Excel and other Microsoft Office / Google Suite tools
• Experience in supervising a small team would be ideal, but not required
• Excellent English written and verbal communication skills.
• Capacity to work under pressure and with strict deadlines.
• Detail-oriented and organized.
• Comfortable with change in fast-paced environment.
• Strong sense of professionalism, organizational and analytical skills.
• Self-learner and highly motivated individual.
• Relevant academic degree \xe2\x80\x93 Advantage.
• Statistical analyses experience - Advantage.

Other Benefits

• Hybrid working model
• Full at home office set up
• Monthly events
• Additional wellness / recharge days

What\'s next?

If this excites you, apply today and our hiring team will be in touch.

This role will be based in our Singapore office. Candidates must have full working rights in Singapore.

eToro