Operations Support Officer Singapore Transport
Singapore, Singapore
Job Description
The Company
You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.
Scope of Position :
Responsibilities
Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:
- Attending to calls from TL frontline Customer Service Officer
- Ensure follow up on cases escalated
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Perform simple investigation for cases
- Have previous experience in call centre
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Tanjong Pagar HQ
- Shift Work Need to work across weekends and PH
- Earliest start at 7.45am, latest shift end at 11pm
- Work 4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on
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Job Detail
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Job IdJD1323268
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned