Job Description

Job Purpose

The Ops Specialist, Operations Safety, Security and Quality (OSSQ) Section reports to the Manager, OSSQ.

The Ops Specialist, OSSQ Section, assists the Manager, OSSQ, in ensuring that processes in the Operations Control Centre (OCC) and the stations relating to safety, security and quality are met through rigorous audits.

Responsibilities

• Conduct audits related to Operations Safety, Security and Quality.
• Investigate train-related incidents or accidents.
• Coordinate audits by internal/ external auditors.
• Track the resolution progress of findings identified by internal/ external auditors.
• Coordinate control-self-assessment audit on operations and safety subjects.
• Review and update Operating Procedures, Works Instruction and Risk Assessment Register.
• Track and report the status of OCC and Stations KPIs, including passenger feedback, compliments, and complaints.
• Track and report Service Quality KPIs related to the Operations department and work closely with the Trains Service Quality team to drive service-related initiatives.
• Ensure that all official documents including circulars, work instructions and risk registers are updated on the CCL intranet repository.
• Issue and promulgate circulars through appropriate channels.

• Prepare reports for submission to Management as and when required.
• Perform the role of FRT (Fast Response Team) member and support the stations in crowd and incident management during emergencies and train service disruptions.
• Undertake any other duties assigned by the head of department or supervisors.
• Every staff in Circle Line is responsible for their own as well as their team\'s safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

• Diploma in Engineering discipline or higher.
• Supervisory experience in Railway industry or front-line operations experience in public transportation.

Skills

Leadership Competencies

• Personal Leadership and Dependability: Adhere to regulations, policies and procedures and prioritises the safety and security of self and others, thus being a dependable team member.
• Delivering Quality Results: Deliver consistent high-quality results by focusing on addressing customer needs and working in a structured and systematic way.
• Collaboration: Demonstrate courtesy and compassion by supporting, encouraging, and listening to others. Build team cohesion and collaboration by appreciating the contributions of others.
• Learning: Identify and gather information from all sources to support decision-making. Master new techniques easily.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation