Job Description

Overview

Waters has an exciting and challenging opportunity available for an Order Operations Specialist to support South East Asia Field Operations. This position\'s primary responsibility is to manage all orders to cash processes covering Waters business. Based in Singapore and will report to Order Operations manager.

The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.

Responsibilities

Key Responsibilities:

• Process orders in full cycle from order entry to invoicing accurately with accordance to Waters guidelines and policies
• Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by team leader/manager
• To ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations
• Supply chain management and demand planning: SAP Ordering Process and close collaboration with Global & Regional Operations team to ensure efficient operation between distribution center and customers
• Close monitoring of backlogs to expedite on time deliveries with no past dues
• Import and Export. Insightful understanding of Customs regulation and provide solutions to business and customers to manage and mitigate risks
• Liaise with freight forwarders to coordinate shipment and on time delivery
• Inventory and warehouse daily activities
• Provide post-sales support such as physical return, replacement, and others
• Participate in process improvement activities to streamline work process
• Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth

Qualifications

Key Requirements:

• Bachelor\xe2\x80\x99s degree in commercial/business management, logistics discipline or other discipline with minimum of 4 years\xe2\x80\x99 working experience in Customer Service/ order management/ logistics
• Multi-national company experience preferred
• Excellent verbal and written communication skills
• Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (e.g. SAP, AO, Salesforce)

Desired Characteristics:

• Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
• Must be a motivated self-starter and independent worker with a desire to lead through action
• Excellent organizational and time management skills & High attention to details

Company Description

Waters Corporation (NYSE: WAT), the world\'s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We\xe2\x80\x99re the problem solvers and innovators that aren\xe2\x80\x99t afraid to take risks to transform the world of human health and well-being. We\xe2\x80\x99re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Waters