Order Processing Executive
Singapore, Singapore
Job Description
- Manage all incoming calls enquiry from internal and external customers
- Identify and assess customers’ needs to achieve satisfaction by providing accurate, valid, and complete
- Build sustainable relationship and trust with Stakeholders with excellent communication skills
- Meet individual and team targets and take the extra mile to engage customers
- Handle feedback, provide appropriate solutions and alternatives within the time limits with effective follow
- Follow communication procedures, guidelines, and policies
- Manage in-house reporting systems, create and order tracking and fulfilment of delivered quantity
- Consolidate daily counter sales collection
- Responsible for scheduling and plan department manpower deployment and roster
- Hands-on support for Order Processing Department and customer service operations
- Perform any other duties assigned by the Superior
Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/ respond to different situations
- Ability to multi-task, prioritize and manage time effectively
- Positive attitude and motivated towards self-directed learning
- Familiarity with office PC software applications and Apps usage
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Job Detail
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Job IdJD1131098
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned