Job Description

Singapore, Singapore

Company: Singtel Group

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called \xe2\x80\x9cThe Catalyst Programme\xe2\x80\x9d which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel\'s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

Job Responsibilities

Incumbent will be responsible for leading planning, implementation and operations of the Assurance OSS (Operations Support System) solutions.

• Responsible for planning, implementation, and operations of the Assurance OSS (Operations Support System) solutions in the area of event, performance, asset and service management for the Fixed, Mobile, Broadband, IPTV and Transmission networks.
• Assist the manager in managing and monitor CAPEX and OPEX expenditure
• Plan and review the OSS Assurance architecture and cost-effectively implement new OSS systems or upgrade existing systems, to support new network elements or technology deployed in the network
• Project lead in planning and implementation of new OSS, eg. prepare SOW, issue tender and project manage
• Provide tools to automate some of the processes for users
• Be part of a team to operate and maintain the OSS systems to ensure it meets the SLA
• Enrich the scope of work to improve productivity by leveraging on automation

Service Delivery

• Involve in technical planning, implementation and delivery for enhancement projects
• Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and modules.

Service Operations

• System and Platform Patch loading, implementation of software and hardware upgrades on its related service nodes.
• Perform and coordinate disaster recovery activity expeditiously in times of service disruptions so as to minimize service downtime and revenue loss. Working outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.
• Responsible for supporting the daily operation effectiveness of systems.

Requirements:

• A completed diploma from a reputable Polytechnic.
• 3 year or less work experience.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel