Job Description

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As an OTC Analyst, you'll be able to do the following tasks/function:

• You will cover the end to end cycle of order to cash – from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.
• You will serve as liaison between the client and the client’s customers
• Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements
• You will be responsible for maintaining the customer master data – creation, amendments and deletion.
• You support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client’s customer such as order ETA, shipment status and invoice related-queries
• This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
• You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, create DTP & Amend DTP with updates.

Required Technical and Professional Expertise

• With Accounting, Finance, Business, Economics, or other related management degrees

• > 1-2 year work experience in Finance and Accounting. Atleast a year of experience in Accounts Receivable

• With good understanding or working knowledge of general finance and various finance concepts and principles.

• With basic knowledge and understanding on credit, order to cash and collection terminologies

• With Intermediate knowledge and skills in Excel

• With excellent written, oral and interpersonal communication skills

• With good knowledge and hands on experience in any related Accounting Software. SAP, Oracle, Salesforce or any large scale ERP system is an advantage

• With experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management

• At least a year of accumulated experience in collection preferably business to business collections(B2B)

• At least a year of accumulated year experience in collections support (voice-support) is required

• At least a year of accumulated year experience in disputes management is required

• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines

Preferred Technical and Professional Expertise
N/A

About Business Unit IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.