Managing of inbound and outbound calls in a timely manner
Following "scripts" when handling different topics
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
Obtains client information by answering telephone calls; interviewing clients; verifying information
Scheduling meetings and appointments
Maintain a balance between company policy and customer benefit in decision making
Handles issues in the best interest of both customer and company
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Qualifications: Preferably with at least 1-year BPO experience Excellent in communication skills or must be conversant Love challenges and goal oriented Passionate with the job Assertive and trustworthy in handling confidential information Ability to work under pressure Target Oriented Assist in the formulation of targets for individuals and teams Working with other supervisors and management team members to support agents and maximize customer satisfaction.Details: Day shift Mondays to Fridays Fix week ends off! Office based jobJob Types: Full-time, PermanentBenefits:
Paid training
Schedule:
8 hour shift
Day shift
Supplemental Pay:
13th month salary
Application Question(s):
Are you in Angeles City?
Education:
Senior High School (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
Tagalog (Preferred)
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