Job Description

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.QUALIFICATIONS:

• Must possess a college degree in any field (preferably Nurse/PT/OT but not required)

• Preferably with experience in BPO industry and outbound calls but not required

• Ability to multitask in a fast-paced environment

• Detail orientated and strong data entry skills

• Excellent verbal and written communication skills

• Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens

• Time management and strong organizational skills required

• Willing to work any assigned shift during a work week in Mandaluyong City

PRIMARY DUTIES AND RESPONSIBILITIES:

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met

• Ensure you have all the necessary information (address, phone number, etc.) needed to schedule the appointment. If missing information, you will follow a designated workflow to attempt to locate the information

• Schedule an appointment with a Physical Therapy provider and keep the patient posted on the status

• Complete special projects or tasks as assigned by the supervisor

• Provide the best customer service to all callers

• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

• Comply with HIPAA and URAC guidelines

BENEFITS

• Salary package up to Php 35,000/month (depending on work experience)

• HMO Coverage up to Php 250,000 maximum benefit limit

• Excellent work culture

• Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines

Preferably residing within Metro Manila only. Candidates in Cavite, Rizal, and Bulacan area are welcome to apply as long as they are amenable to report onsite in Rockwell Business Center Sheridan - South Tower, Sheridan St., Mandaluyong CityJob Type: Full-timeSalary: Php32,000.00 - Php35,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)