Job Description

KEY RESPONSIBILITIES

• Provide exceptional customer support experience through multiple communication channels (email, phone, chat)

• Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions

• Triage, research, and understanding the causes, impact, and priority of incoming issues using Salesforce and Jira

• Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved

• Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team

• Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others

• Participate in an on-call rotation

QUALIFICATIONS

• (Paralegal experience)

• College Level

• Able to start immediately

• Willing to work on-site

• Willing to work on shifting schedules

• Meets the typing requirement (40WPM)

• Keen to detail

• Excellent data entry and typing skills

• Strong time management

• Adaptability and accountability

• Has critical thinking skills with a focus on issue resolution and customer satisfaction

• Knowledge of customer service practices and principles

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

• Ability to handle stressful situations appropriately

Job Type: Full-timeSalary: Php20,000.00 - Php26,000.00 per monthBenefits:

• Paid training

Schedule:

• 8 hour shift
• Night shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 07/24/2022