Job Description

Job Overview:
We are seeking a Customer Success Manager to join our dynamic team. In this role, you will nurture and develop relationships with key customer stakeholders, focusing on aligning business priorities with Microsoft\'s solutions to drive value and success. You will play a crucial role in managing post-sales interactions, ensuring operational health, and driving consumption of Microsoft products.

Key Responsibilities:

• Customer Relationship Management: Establish, nurture, and develop relationships with key customer stakeholders. Focus on understanding customer business priorities and aligning them with Microsoft solutions to realize business value. Engage in high-level business value conversations with customer executives.
• Consumption Leadership: Own customer relationships to identify priorities and opportunities. Plan and deliver strategies that enhance the deployment and adoption of Microsoft solutions. Collaborate with Account team peers for strategic alignment between customer and Microsoft goals.
• Customer Success Leadership - Delivery and Program Management: Orchestrate delivery resources to facilitate value realization, focusing on operational health. Leverage Microsoft solutions and services to identify and mitigate customer blockers. Develop and manage deliverable programs of work.
• Customer Success Leadership - Consumption Leadership: Assist customers in achieving consumption milestones, tracking progress, resolving blockers, and maintaining schedule adherence. Identify and act on opportunities to improve product adoption.
• Day-to-Day Engagement: Handle a variety of customer queries, including reviewing subscriptions and usage, and preparing documents. Engage in energetic customer conversations and provide reactive support as needed.

Team Dynamics:

• Team Size: 5 in Singapore, with a larger team presence across APAC, EMEA, and Americas.
• Purpose: Serve as the main point of contact for customers post-sales, focusing on technical support and implementation of solutions.

Requirements:

• Experience: Minimum of 3 years in Account Management, Sales, or Customer Success within the Tech industry. Preference for candidates with an understanding of Cloud Technologies (e.g., Azure) or other software experiences.
• Language Skills: Native-Mandarin proficiency is essential for communicating with customers. Excellent communication skills and ability to influence with executive presence (e.g., presentations to CTOs/CEOs).
• Technical Proficiency: Well-versed in using Microsoft Office.

Additional Qualities:

• Passionate about customer service and success.
• Ability to handle variability and engage in energetic customer interactions on a day-to-day basis.
• Strong problem-solving skills and a proactive approach.

We regret to inform that only shortlisted candidates will be contacted.

Job Reference: Timothy Teo 540434
EA Reg No: R22109791, Timothy Teo
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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