Job Description

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

ABOUT THE ROLE:

WHAT YOU WILL BE DOING:

• Results Focused - hungry to exceed goals on a daily basis

• Partner Advocate - develop a deep understanding of the airline industry, customer business, and priorities, and leverage those insights to drive new opportunities

• Insight Driven and Solution-Oriented -leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.

• Relationship Builder - effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.

• Trusted Advisor - work diligently to understand the customer\'s underlying interests and business priorities, while being genuinely interested in their company and personal success.

• Effective Communicator - articulate the partner\'s current and future business performance and priorities

• Product Ambassador - understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community

• Influencer - drive business priorities through persuasion, negotiation and consensus-building

• Act as the primary point of contact for your partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight

• Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results

• Achieve account growth targets in pursuit of exceeding revenue goals

• Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers

YOU ARE SOMEONE WITH:

• BA/BS degree or higher

• Minimum 3 years of experience in a similar product, account, client success management or revenue management role

• Experience in the global airline/travel industry is preferred

• Excellent interpersonal and communication skills, especially around using data and insights to support your story

• Ability to push partners to achieve targets, but maintain positive relationships

• Strong analytical, financial acumen and problem-solving skills

• Strong organizational skills with an ability to prioritize efficiently

• Strong MS Office and Google Product Suite skills

• Travel industry gravitas

• Technologically savvy, able to quickly understand our solutions, our value proposition, our product and development roadmaps

• Experience in creating compelling, effective strategic account development plans

• Ability to travel (up to 30%)

WHAT YOU\'LL LOVE ABOUT US:

\xf0\x9f\x8f\xa5 Comprehensive Health Plans

\xf0\x9f\x93\x85 Unlimited Vacation/PTO

\xe2\x9c\x88\xef\xb8\x8f Travel Experience Credit

\xf0\x9f\xa7\x98 Annual Wellness Credit

\xf0\x9f\xa5\x97 Team Events and Monthly Lunches

\xf0\x9f\x92\xbb Home Office/Commuter Credit

\xf0\x9f\x8c\x85 Work From Anywhere Program

\xf0\x9f\x8d\xbc Parental Leave Top Up

\xf0\x9f\x8c\x8d Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview

All candidates will be provided with feedback regardless if they pass or didn\'t pass any of our interview stages. All your information will be kept confidential.

Plusgrade