Job Description

We want to drive and develop our dining supplier relationships and partnerships to provide our members priority/guaranteed access to the world\xe2\x80\x99s most in demand, popular, hidden gem restaurants. To deliver unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes within the APAC region. Your role is to be commercially driving revenue across the business and delighting members through positive NPS results and feedback.

Your role as Partnership Manager, will ensure that you are working with other key stakeholders both within dining proposition and with the wider teams in general; Ensuring that together as a team the dining proposition is delivering and meeting business expectations by achieving key metrics. You will take full accountability for dining partnerships ensuring you deliver on all client and member requirements, including but not limited to: strategic partnerships growth in key markets for both online and offline services, revenue, NPS, customer service and sustainability.

You will be fully accountable for sharing your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the dining team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop dining knowledge, based on growth of Ten and corporate clients.

The mentality of the successful candidate has to be \xe2\x80\x9cif you build it, they will come\xe2\x80\x9d rather than the development of our dining programme is \xe2\x80\x9cchicken and egg\xe2\x80\x9d. You will think ahead to develop and execute new strategies and processes ensuring growth of dining relationships leading to enhanced team revenues and member experiences. You to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.

Responsibilities

• Working across several markets within APAC depending on client demand, to take full accountability for all partnerships and contract delivery secured by you that fall under the APAC dining category. Develop a clear strategy to ensure we have best in market offers, inventory (e.g. Held Tables) and commission agreements in place, where relevant (Private dining, clubs and bars)
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies

• Work closely with stakeholders ensuring all dining offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
• To drive efficiency within dining teams (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies

• Contribute to wider strategic goal for the global team or for wider region with support from your HOD and Director
• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client and member relationships

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten\xe2\x80\x99s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Ten has a commitment to supporting the delivery of Ten\xe2\x80\x99s environmental, social and governance goals, and promoting policy adherence

Requirements

Skills and previous experience:

• Experience in procuring restaurant relationships, benefits and offers, contract management and negotiation
• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the dining proposition key objectives
• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives

Behaviours

• Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team
• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program \xe2\x80\x93 this is a bonus (although we prefer to refer to this as \xe2\x80\x98extra spending money\xe2\x80\x99) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals \xe2\x80\x93 this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Ten Lifestyle Group