Patient Relations, Senior Executive/ Assistant Manager
Singapore, Singapore
Job Description
Responsibilities
- Manage customer feedback and all related matters, including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting
- Conduct patient visitations to proactively seek feedback for service improvement and service recovery,
- Assist with other patient relations functions such as the preparation of reports and analysis
- Contribute articles to newsletter and participate in special case study presentations
- Serve as a resource-person and maintain positive relationships with doctors, patients, relatives and colleagues.
- Participate in committees and other activities aimed at promoting and meeting objective as a continuous learning and improvement organisation.
- Be involved in other projects and functions as assigned
- Degree holders with minimum 2 years\xe2\x80\x99 experience in healthcare or hospitality industry.
- Excellent verbal and written skills in English essential and conversant in local dialects or other major foreign languages preferred to be able to handle patients from different backgrounds
- Pleasant and confident disposition and excellent customer service orientation with demonstrated ability to relate to customers of all levels.
- Proficient in Microsoft skills
To learn more about this opportunity, please contact XinYi at xinyi.chai@gmprecruit.com.
We regret to inform that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898
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Job Detail
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Job IdJD1342348
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned