Responsible for the effective management and operation of Patients’ Registration counters including billings and collection matters.
Process, respond to requests and handles all general enquiries & feedbacks received from patients
Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.
Job Requirement
At least 1 years' experience in a customer service role preferably in a hospital environment
Pleasant personality and service oriented
Good interpersonal, communication and leadership skills
Team player
Candidate must be willing to work on rotating shift
5 days work week (Any 5 days in the week which including Weekends & PHs)
Working hours:
Shift 1 : 6:30am to 4:00pm; or
Shift 2: 9:30am to 6:00pm; or
shift 3: 10am to 19:30pm
Occasionally needs to cover night team when down with manpower
Night Shift : 9:00 pm to 7.30 am
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