Job Description

Our mission and where you fit in

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We\xe2\x80\x99ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you\xe2\x80\x99ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What might your days look like

We are seeking a dynamic and experienced leader to oversee the management of our end to end outsourced payroll processing service teams.

You will lead a team that will implement and subsequently perform full function payroll tasks including onboarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS,CPF, amongst others), reporting obligations ensuring excellent, proactive and timely customer service in all dealings with your managed payroll clients and employees.

You will build and develop relationships with clients to ensure trust as an outsourced partner, liaising with clients on the phone, via email and at times, in person. You will act as a point of escalation for system, payroll or client matters, as well as support, develop, and manage your team and their customer portfolios.

This role will report to the Head of Services, South East Asia and work to improve processes, manage changes and support the overall strategic direction of the team. You will be tasked with managing, supporting and develop your team to ensure they are working to their full potential, tracking and reporting on KPIs and margins, whilst looking for ways to innovate processes.

This role is challenging. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, collaborate with stakeholders, prioritise tasks, and drive outcomes.

As a Payroll & Implementations Manager, you\xe2\x80\x99ll be responsible for:

Payroll Process Management

• End-to-end processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice
• Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees
• Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations, income deductions (EPF, SOCSO, EIS, CPF, etc), reporting obligations
• Assist with ad hoc projects
• End to end project managing new client onboarding and implementation following established processes including kick-off meetings, system configuration, training, parallel run, year to date import and go live

Team Management

• Manage, support and develop your direct reports
• Conduct 1:1\xe2\x80\x99s with direct reports
• Accountable for new starter induction and training
• Ensure team member absences, such an annual leave, are appropriately managed with adequate handover and advising relevant people internally and externally
• Actively participate and contribute to the weekly leadership meetings and lead team meetings

Subject Matter Expertise:

• Implement robust quality assurance processes to ensure adherence to project requirements, industry standards, and regulatory compliance.
• Have a deep understanding and expertise in payroll processing, legislation for both Malaysia and Singapore.
• Act as the primary point of contact for escalated client issues, demonstrating strong problem-solving skills and a commitment to client satisfaction.

Innovation & Process Improvement:

• Client Payroll processing improvements within your portfolio
• Proactively highlight with a solution focus, any obstacles in the implementation process for any specific clients - i.e any new clients where the current process has come across roadblocks or challenges

Collaboration & Communication:

• Foster a collaborative environment by promoting open communication and knowledge sharing among team members and cross-functional teams.
• Facilitate regular meetings and discussions to ensure alignment on project objectives, priorities, and milestones.
• Act as a liaison between different departments, facilitating seamless communication and collaboration to achieve project goals.

What you will bring:

• 6+ years of payroll consulting or payroll management experience.
• Proven experience in a leadership or management position, ideally managing teams remotely or based in different geographies.
• Proven track record of successfully leading teams and driving results in a fast-paced, client-focused environment.
• Experience in project management, either practical or learned.
• High level of written and verbal communication including stakeholder engagement and stakeholder management. Ability to converse in Malay or Cantonese desirable.
• Passionate, self starter with a growth mindset.

Life at Employment Hero

Remote-first principles

At Employment Hero, we\'re not just working remotely; we\'re integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We\xe2\x80\x99ve got your back

Whether you\xe2\x80\x99re a seasoned remote-first pro, or a first-timer, you\xe2\x80\x99re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don\xe2\x80\x99t just take it from us, here\xe2\x80\x99s a quote from one of our Australian heroes:

\xe2\x80\x9cWorking for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.\xe2\x80\x9d

Plus you\xe2\x80\x99ll get to enjoy a number of great perks, including:

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We\xe2\x80\x99ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we\xe2\x80\x99ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn\xe2\x80\x99t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you\xe2\x80\x99re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Employment Hero