Job Description

Description

Location: Bukit Batok

Workplace: West Mall (Beside Bukit Batok MRT Station)

Type of Role: Permanent Placement

Work Arrangement: 5.5 days work week arrangement, on shift work, includes weekends & Public Holidays.

Shift Pattern

Job Duties and Responsibilities - Senior/ Customer Relations Officer

Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.

• Lead the customer service team to deliver quality customer service
• Oversee the customer service counters to ensure proper housekeeping and smooth daily operations
• Duty roster planning, updating and checking of the attendance records of the customer service team
• Assist in the execution of the mall\'s promotion and redemption programs, member redemptions, and sale of shopping vouchers
• Handle shoppers\'/ tenants\' feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
• Conduct verification and audit to check for authenticity of redemptions
• To perform other administrative and ad-hoc duties as required
• Update of tenant\'s contact list.
• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P

Requirements:

• Minimum Diploma in Hospitality/Tourism or related discipline
• At least 3-4 years of customer service experience in retail, hospitality or related industry. (Minimum of 3 years of customer service experience to be considered for Senior Customer Relations Officer role)
• Cheerful personality and passionate about customer service
• Good leadership and people management skills, and able to work independently
• Good command of Language, both written and spoken
• Proficient in computer skills (MS Word, Excel)
• Able to work on weekends/public holiday

To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Industry

Others

Specialization

Administrative Support / Secretarial
Customer Service

Location

Central

Employment Type

Permanent

Salary

S$2,601 - S$4,000 / mth

To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Recruit Express