Job Description

Role Responsibilities

To provide support services primarily to the Global Head of HR, CCIB and Head of HR CCIB Products, with secondary support when necessary to wider CCIB HR teams, through the following:

Calendar Management and Support

• Provide timely and comprehensive support to the Global Head of HR, CCIB and Head of HR CCIB Products, including regularly performing a wide variety of support duties.
• Managing the calendar, including making appointments, prioritizing the most urgent and sensitive matters, and working with the various parties when conflicts arise
• Organizing meetings, including scheduling, rescheduling, sending reminders, and organizing catering or other special items/requests when necessary.
• Confirm attendance to meetings and to take action where necessary such as cancellation or rescheduling.
• Ensure papers/packs/profile/agenda relevant to meetings are shared in advance.
• Keeping the Global Head of HR, CCIB and Head of HR CCIB Products, advised of time-sensitive and priority issues and ensuring appropriate follow-up.
• Manage and coordinate team diaries globally including arranging internal/external meetings and booking meeting rooms when appropriate.
• Assist in the preparation of correspondence, presentations, and reports including ensuring that such documentation is accurate and completed in a timely manner.
• Work with colleagues to ensure efficient management of the team (e.g., in relation to supplies/services) and efficient liaison with other departments.
• Involve and participate in ad-hoc projects as needed, including supporting other departments and senior managers/executives as needed.

Travel Support

• Arrange all travel and accommodation (international/domestic) with Group-approved travel agencies.
• Submit all relevant visas, travel documents for the travellers and mobile travel forms to Technology Procurement team, especially for international travel.
• Create daily itineraries for trips and schedule internal/external meetings.
• Manage and track the processing of business expenses.
• Being the point of contact for internal and external parties relating to the Global Head of HR, CCIB and Head of HR CCIB Products, to ensure efficient and effective management of business matters/guests.

Record Management

• Draft agendas and meeting minutes and ensure timely dissemination to colleagues.
• Organise and maintain team files and contact databases in line with Group governance policies.

General Support

• Work with the Business Planning Manager to the Global Head of HR, CCIB to ensure continuity for CCIB HR teams at all times.
• Work with the Onboarding Specialist to ensure all technology (computer/phone/etc.) have been ordered for new joiners and are quickly operational.
• Undertake ad hoc administrative duties (as assigned) on behalf of the Global Head of HR, CCIB and Head of HR CCIB Products,.

Support the CCIB HR teams by:

• Coordinating meetings and team/group events to ensure that effective communication and confidentiality are maintained at all times.
• Managing the timing and logistics of any papers submitted by the Global Head of HR, CCIB and Head of HR CCIB Products, to Committees and management teams.
• Approving leave requests and managing expenses in accordance with Group policies and procedures.
• Undertaking general administrative activities such as telephone calls, IT Service, annual leaves, and e-procurement requests.
• Management of the secondees including their set up, access rights, laptop and telecommunication requests.
• Create IT tickets for team members and liaise with Tech Procurement teams to quickly resolve technology systems/device challenges.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the CCIB HR team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB HR Leadership Team
• Business Planning Manager to the Global Head of HR, CCIB
• HR Business Partners
• Other PAs

Our Ideal Candidate

• Preferable to have experience in supporting senior executives in PA roles in a multinational company
• Proven administrative experience in a fast-paced environment
• Working knowledge of MS Word, Excel and PowerPoint, MS Teams
• Exceptional writing, editing and proofreading skills
• Strong communication and interpersonal skills
• Excellent organizational skills and ability to multi-task
• Strong attention to detail.
• Demonstrated problem-solving and decision-making abilities
• Ability to handle sensitive matters with discretion and confidentiality
• Exceptional time management skills and demonstrated ability to meet deadlines
• Proactivity and self-direction

Role Specific Technical Competencies

• Effective time management
• Problem Solving
• Service Excellence
• Effective Communications

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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