Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
POSITION GOALS
To provide comprehensive facility, contract and procurement management with a focus on Workplace Experience and continuous operational improvement. To achieve financial and other SLA's and KPIs established by the Client and the JLL Account Management team. Delivery of services in accordance with Client's SOW's for Facilities Management, EHS, Procurement and Critical Environment.
DUTIES AND RESPONSIBILITIES
Workplace Manager must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract. He or she will also be the overall owner of the site operations
Procurement and Vendor Management
Manage the vendor procurement and management practices of the various Client sites, ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client and/or procurement guidelines.
Benchmark services across properties within the country.
Administer the virtual approval process for contract execution
Coordinate and monitor the contractor management program
Ensure compliance of vendor to JLL ethics
Facilities Operations
Implement a comprehensive energy management program
Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.
Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained and met
Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to Client
Implement, comply with and audit all internal management systems, for quality assurance
Ensure all Critical Environment (CEM) requirements are consistently met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Ensure all Financial Management requirements are completed in a timely and accurate manner.
Ensure all Vendor partner deliverables are delivered, measured and evaluated
Ensure KPI core card is consistently Green
Risk Management
Ensure coordination of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Ensure data integrity of all information loaded into systems and comply with the audit process from time to time
Ensure development of guidelines and strategies to protect health and safety of staff and others, protect Client and JLL reputations.
Ensure disaster recovery and business continuity planning is exercised, implemented, maintained and reviewed regularly
Ensure escalation procedures are in place and observed for incident and problem reporting including advice to JLL & Client Regional Managers and insurance company.
Ensure all local Regulatory Compliance are complied
Profitability/ Savings Initiatives:
Develop potential initiatives and strategies that lead to cost savings and service improvement are consistently implemented
Develop/create Value engineering initiatives program
Customer Service / Client Relationships:
Main focus will be for Workplace Experience to be satisfactory for client stakeholders, staffs and visitors
POC to Evaluate service response time and analyze occupants' service request trends and suggestions
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.
Lead by example and groom the team in achieving maximum client satisfaction level
Reporting:
Ensure that the team delivers meaningful inputs in the development of monthly management reports.
Lead in monthly & Quarterly reporting for Client presentation & acceptance
Training:
Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account management team to devise new and innovative methods of learning built around skill development, leadership and succession planning
Ensure JLL HR and JLL EOS FM competency training are delivered
Ensure JLL Ethics training is implemented and Ensure compliance to JLL Ethics program
Leadership / Staff Management:
Actively encourage an environment that supports teamwork, co-operation & performance excellence
Act as Leader and a coach for the team ensuring high staff morale, trust and work ethics.
KEY PERFORMANCE MEASURES and KEY
Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.
Ensure the KPI Targets for the Account are met
COMPETENCIES
Great Interpersonal skills with a strong client focus.
Team Leader with line management skills and the ability to delegate
Strong Technical comprehension and experience with performance based service contracts and vendor management
Strong/Knowledgeable in Critical Environment Management
Strong in Health, Safety and Environmental compliance
Strong in Administration and good Financial acumen
Process Oriented
Strong in budget management and financial analysis
Strong Demonstrated initiative
Excellent written and oral communication skills
Strong analytical skills
At least 5- 10 years in Facilities/Property Management experience, with hospitality background is an advantage
Experience HSE/PCO Practitioner is an advantage
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!