Job Description

:

• Matrix management of the presales resources within ASEAN
• Ownership to support all ASEAN sales opportunities with the applicable sales representative
• Direct interaction with key customers to become a trusted advisor, build roadmaps & work with the sales team for strategy execution
• Communicate as part of the APAC team and work together in order to produce best solution which shall fullfill customer\'s requirements
• Performance planning and management of the ASEAN presales team
• Act as the primary solution interface to customers as well as to our sales team, owning the technical responsibility for requirements analysis, solution architecture and design.
• Work with our sales team to make our solution sales pitches and design work match customers\' business needs and environment.
• Lead the production of deployment architecture and solution level design document.
• Be innovative, continuously think and asses the next step, and be one step ahead of our customers.
• Execute demo and presentation to show the value of Verint solution not only for prospect but also marketing activities.
• Work with the ASEAN sales and management team to define and execute the local Go-To-Market strategy.
• Position and present the proposed solution to end users, technical staff, operations, senior managers and C- level.
• Organize training sessions for channels and alliance professionals on how to sell and position the Company and its solutions for the Contact Centre market.
• Take ownership for drafting and managing high quality responses to RFPs and RFIs.
• Build a strong working relationship with the relevant groups within Verint including engineering, sales, services, alliances and business partners where appropriate.
• Assist in the selling process of Verint Systems solutions to prospects and current customers.
• Participation in trade shows / events
• Drive partner strategy an enablement across the ASEAN region

Total Number of Subordinates

Approx. 3 subordinates (Singapore, Philippines and Thailand)

People Specification

Education and Experience Requirements:

• A Bachelor or Master degree in a technical and/or business discipline
• Five years industry experience in telecommunications / call center technology
• Five years experience in presales / solution consulting
• Three years people management experience in a presales / solutions capacity

Requirements:

• Knowledge in the following areas: VoC, WFM, BI, BO, CTI, CRM, Voice recording, PBX/ACD, Web/Internet, SQL server, Database knowledge, computer H/W & networking
• Strong presentation and demo capabilities
• Strong verbal/written communication skills (English)
• Self-motivated, highly organized and team-oriented
• Must demonstrate a high level of technical expertise and experience
• Must have good commercial judgment and be capable of working in an aggressive sales environment

Verint