Job Description

& Requirements

I-CARE PCN PTE. LTD. is the headquarters of a network of GP clinics aimed at delivering better and more holistic chronic care to patients in the community via a team-based approach. Our GP clinics are supported by a team of nurse counsellors and care coordinators thus freeing doctors up to focus on patients\' medical issues. We conduct mobile health screening services and nurse counselling for patients with Diabetes, Hypertension, Lipid Disorders, Asthma and Chronic Obstructive Pulmonary Disease (COPD) island-wide. Job Responsibilities: The Primary Care Coordinator / Senior Primary Care Coordinator (IT) will be responsible for the development of data analysis reports and rendering tech support as part of the care coordination spectrum. He / She will develop and maintain an organisational inventory with an IT control access matrix. The ideal candidate should be proficient in data-analytics software (E.g., Tableau), carry an analytical mindset and comfortable working across various operational teams in understanding department requirements and communicating outcomes. Being able to troubleshoot basic issues on Microsoft-based laptops and coordinate complex issues with outsourced vendors is a plus. Primary scope

• Consolidation and analysis of clinical and other related data sets from care coordination and nursing teams
• Respond to data requests from internal and external stakeholders
• Extract data, design and develop interactive dashboards or Pivot reports if needed
• Ensure automation for regularly-tracked reports and dashboards
• Assist researchers in identifying feasible data analytics solutions (data availability, relevancy etc.)
• Evaluate data management, data quality and data gaps and provide recommendations for improvement
• Troubleshooting (or coordinating with outsourced vendors) IT issues impacting patient care (e.g. laptops, medical devices, websites, clinic management systems etc.)

Secondary scope

• Monitor and maintain medical equipment and patient records; assist in setting up and training where applicable.
• Follow-up phone calls to patients as part of care-continuity.
• Participate and work with key stakeholders in the development of the structural processes in facilitating patient-flow and co-management of right sited patients.
• Assist in the tracking and reporting of process and quality clinical indicators.
• Point of contact and liason between patient, clinics and HQ.
• Manage and conduct home visits for assessment and formulation of care plan.
• Administration and tabulation of quantitative and qualitative targets (e.g. PCN utilization rates. etc for submission to AIC and MOH).
• Assist in the setup and maintenance of the office and clinics where applicable.

Others

• Support projects and/or research on current issues and trends in the healthcare sector (e.g., Continuous Glucose Monitoring)

Qualifications:

• Bachelor\xe2\x80\x99s or master\xe2\x80\x99s degree in Biostatistics, Public Health, Epidemiology, Health Informatics, Bioinformatics, Life Sciences, Applied Mathematics, or a related field with at least 3 years of working experience.

• Experience in data visualization tools such as Tableau and/or Python.

• Must have past experience in writing SQL script and good understanding and concepts relating to the data structure.

• Competency in MS Office Suite (Excel, Word, Access, PowerPoint)

• Some knowledge of principles of data analysis and data profiling. Strong analytical and communication skills, able to present research insights to technical and/or non-technical audiences (e.g., in the form of posters or talks).

• Excellent communication (oral and written), interpersonal and relationship skills, and a strong team player.

• Ability to meet deadlines and work independently.

• Interest and/or experience in healthcare.