Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. Survey Tip: May be client-focused, working in conjunction with Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions. Working at NTT The role of the Principal Business Analyst is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. This role may be external or internal client-facing and acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals and objectives. Key Role and Responsibilities:

• Act as a bridge between the business problems and the technology solutions.
• Analyse, transform and ultimately resolve the business problems with the help of technology.
• Work with external and / or internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactively develop and deploy enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of multiple project elements with no supervision.
• Ensure the development of concepts and the management of these from inception through to post deployment.

Knowledge, skills and attributes:

• Broad understanding of business practices and processes
• Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
• Deep expertise in specific systems, processes and technologies that they will be required to analyse
• Meticulous attention to detail whilst working under pressure
• Excellent verbal and written communication skills
• Process mapping technology knowledge
• Ability to build rapport and engage effectively with a variety of stakeholders
• Knowledge of project management methodology
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
• Sound working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioGood understanding of systems generally used in a services organisation, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Academic Qualifications and Certifications:

• Relevant Bachelor\xe2\x80\x99s degree or equivalent with related demonstrable experience
• Project management certification would be advantageous
• IIBA Membership required
• Relevant technology certification(s) required, such as ITIL

Experience required:

• Significant experience as a Business Analyst gained within a global matrixed technology services environment
• Significant experience as a system administrator or developer would be advantageous
• Significant experience in and with all operational aspects of a services business, preferably with a Systems Integrator
• Significant experience in the process of developing and implementing new services and systems
• Detailed understanding of and significant experience with ITIL (IT Infrastructure Library)
• Significant demonstrated experience in coordinating and managing tasks, and multiple projects

What will make you a good fit for the role?
Standard career level descriptor for job level:

• Have broad expertise, uses skills to achieve goals in creative and effective ways
• Works on significant issues
• Creates formal networks involving coordination among groups
• Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
• May supervise the activities of others
• Typically requires extensive related experience with a Bachelor\xe2\x80\x99s or equivalent degree; or extensive experience and a Master\xe2\x80\x99s or equivalent degree; or a PhD or equivalent with moderate experience; or equivalent experience

Join our growing global team and accelerate your career with us. Apply today.








A career at NTT means:

• Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.
• Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.