Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team

Commerce organization covers the scope of the end-to-end consumer experience of the Grab app, the app you are possibly using everyday already. You\xe2\x80\x99ll work horizontally across every team at Grab that will be touching the experience of the consumer app while elevating and evangelizing design excellence and act as a catalyst for change while working to access strategic initiatives that solve complex new frontiers of business and customer opportunities.

Commerce
We\xe2\x80\x99re a team that consists of multiple group which are:

Consumer Experience
We are the platform team that defines the overall SuperApp experience for our consumers and help to create the mental models/frameworks for how consumers find what they are looking for in the app, as quickly as possibly

Transport
We aspire to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Whether you are looking for affordable transportation or luxury rides - we have something for everyone.

Grab for Business
We work with other businesses to ensure Grab\xe2\x80\x99s services are available to employers who would like to provide Grab\xe2\x80\x99s services as benefits to their employees.

Food Delivery
Our goal is to ensure that consumers are able to get any food they would like in the easiest and fastest way possible. Food delivery is all about connecting with people\xe2\x80\x99s senses and helping them find the tastes that fulfill their emotions.

Mart Delivery
Similar to food, but not everyone wants to eat outside. For those consumers who would rather stay in and cook or snack at home, we have an extended offering of grocery delivery.

Package Delivery
Unlocking the potential of people being able to send packages to their family/friends or small social sellers sending packages to their clients, our Express services got you covered.

We operate more horizontally and future-focused by working cross-organizationally to anticipate the evolving needs of Grab\'s ecosystem of services. We also push the scalability and reusability for a consistent & delightful experience for Grab in an efficient and holistic way.

Get to know the role

As a Principal Product Designer on the Commerce team, you will own Product Design quality, best practice, vision and strategic initiatives across the Grab organisation. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

If you have a user-centric approach, embrace ambiguity and thrive in collaborative environments, then the Grab Design team is the place for you. We\xe2\x80\x99re looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab.

The day-to-day activities

Drive Product Design outcomes and set direction across teams; driving complex, strategic initiatives.

Ensure we deliver the right solutions - addressing value, usability, feasibility and viability, and negotiating any necessary trade-offs with minimal waste, while safeguarding goals.

Uses constructive, data-driven argument to successfully influence senior leadership.

Lead and achieve sustained improvement and efficiency in cross-functional collaboration and alignment across an organisation.

Organise and lead collaborative workshops which generate new business opportunities.

Work largely autonomously in leading discovery and delivery that significantly contributes towards the organisation\xe2\x80\x99s targets - acting as force multiplier for the organisation, helping all teams deliver better work.

Leverage a deep understanding of user behaviour, market trends, and technology advancements to identify and pursue innovative opportunities for the business to achieve its goals.

Perform, and lead others across the organisation, in designing flows and interactions for novel, complicated experiences.

Create compelling, distinctive new visual systems and visual languages and own quality across the organisation.

Use advanced prototyping tools and methods to create highly detailed and sophisticated prototypes.

Lead and mentor senior designers in the craft and processes of Product Design - developing training and other mentorship tools to help others improve the design practice.

The must-haves

7+ years Product Design experience.

Portfolio demonstrating design process, solutions and shipped work.

Exceptional communication, presentation, and interpersonal skills.

Extensive experience working on cross-functional product teams.

Exceptional fundamentals in interaction and visual design craft and practice.

Proficiency in Information Architecture, Service Design, User Research, Front-end Development, Accessible Design or Design Systems.

Experience coaching and mentoring others in Product Design.

Excellent knowledge of mobile and front-end web standards and development.

Experience with Figma, Protopie, After Effects or other design tooling.

The nice-to-haves

Experience in Information Architecture, Service Design, User Research, Front-end Development, Accessible Design or Design Systems are all a plus.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Grab