Job Description

Company Description

About Bosch Group

The Bosch Group is a leading global supplier of technology and services, employing roughly 400,500 associates worldwide and generating sales of 78 billion euros in 2017 (preliminary figures). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group's strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technologies that is "Invented for life."

About Robert Bosch (South East Asia)

Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group's interests in Southeast Asia, where it is currently present in all ASEAN member countries. The company is active in all the company's four business sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Asia Pacific headquarters for its Automotive Aftermarket, Building Technology and Bosch Software Innovations businesses, as well as operations for Corporate Research and Advance Engineering, and Information Technology, are part of Robert Bosch (SEA) Pte Ltd. In Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.



- Responsible to identify all possible quality issues within all PWU's UC products (esp Skype for Business and Teams). Work with respective product managers to address identified quality gaps. Identify those that can be monitored and initiate the development of the required dashboard.
- Manage the development of monitoring solutions (including requirement gathering and release of solution) that the various UC key group users can use for troubleshooting and monitor their products (e.g. Skype for Business, Teams
- With support from UC Quality Investigation team, coordinate with UC Product managers and IT infrastructure teams to address identified issues with resolution

Qualifications

- At least 5 years relevant experience in team leadership, IT project management, software development, business analysis implementing technology solutions, vendor management and stakeholder management

- Good team player who is keen to learn, independent, and with strong analytical, communication and interpersonal skills

- Proven experience in collaborating with business stakeholders to refine requirements

- Experience in IT product/service consultation

- Team player who can work and collaborate comfortably with international stakeholders

- Experience with UCC platform/application. For example: Teams/Skype/Avaya

- Experience with Splunk (preferred), PowerBI, Power Platftorm or Tableau

- Experience with both traditional waterfall as well as AGILE/Adaptive project methodologies would be a plus

- Experience in establishing and managing IT strategy and roadmap would be a plus